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Optical FAQs

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Eye health

I don’t wear glasses, do I still need to get my eyes checked?

Yes, as eye tests do more than just check your vision. Your eyes can be an early warning system for the body. A visit to the optometrist could reveal potential warning signs of serious health issues such as hypertension, cardiovascular disease and diabetes long before symptoms show up anywhere else in the body.

Also, if you have a history of eye diseases like glaucoma or cataracts in your family it’s really important to get your eyes checked regularly.

How often should I have an eye test?

If you’re under 65 years old, we recommend you get your eyes checked every 2 years, unless your optometrist suggests more regular visits. If you’re over 65, yearly eye tests are recommended.

If you wear contact lenses, you need a yearly consultation to make sure there are no subtle biological changes happening on the eye surface.

How long does an eye test take?

The average first appointment takes about 30 minutes. If you need multiple tests or if you have a more complex problem, it may take longer or you may need to come back for another visit. For more information, visit Eye Tests.

Why does the optometrist do so many tests?

Our optometrists perform a variety of tests to examine all parts of the eye, as well as to gauge your overall health. We check your vision as well as looking at the structure of the eye for any signs of damage and disease. Depending on your age, we also check for any potential age-related conditions.

What is digital retinal imaging?

A digital retinal image takes a photo of the retina, optic nerve, macula and retinal blood vessels. This image is then used to document the health of your eyes and advise you of anything unusual. Digital retinal imaging helps us to detect early signs of eye disease like glaucoma and macular degeneration. We provide free digital retinal imaging to our members as a standard in our comprehensive eye tests.* For more information click here.

*Free retinal imaging only available for Health Partners members, and only if eligible for a full Medicare eye examination. In some instances, we’re unable to take a Digital Retinal Image due to the condition of the eye. Your optometrist will advise you if this is the case.

What is Optical Coherence Tomography?

Optical Coherence Tomography (OCT) produces the most comprehensive image of the eye available today. Using 3D imaging technology, it provides our optometrists with a highly detailed internal image of your eye, the resolution of which is similar to an ultrasound or MRI. The best thing about OCT is that it allows us to better assess the internal structures of your eye, detecting any problems before they progress into something more serious and permanent damage is done. Although no medicare rebate is currently available for OCT, our members enjoy a 40% discount. For more information click here.

How do I book an appointment?

You can book an appointment at any of our optical stores by calling them direct or complete the booking request form found here.  You don’t have to be a Health Partners member to book an eye test – we welcome all health funds – but if you are a member then, please have your member number handy when you call.

We have four handy locations

How much does an eye test cost?

Eye tests are usually covered by Medicare and we offer bulk-billing so that you don’t have to pay anything on the day, provided you are eligible.

However, Medicare eligibility conditions do apply and in some cases you may need to make a gap payment. For example, if you’ve already had an eye test in the last 2 years and are under 65 years old then Medicare doesn’t cover the cost of another eye test in that time.

Vision problems

I get headaches and blurred vision when using a computer, even when wearing my glasses. What am I doing wrong?

Headaches and blurred vision may be symptoms of eye strain and you could benefit from glasses specifically designed for screen use. These lenses are designed for short and intermediate distances so you won’t find yourself craning your neck or tilting your head to see the computer. Try adding an anti-reflection coating to your glasses and adjusting the brightness and contrast on your monitor for extra comfort.

What is astigmatism?

Astigmatism is quite common and results from an imperfect shaped cornea (the clear front window of the eye). This can result in some degree of blurring or distortion in your vision at all distances (far and close). Very low amounts of astigmatism may not cause any symptoms whilst higher amounts of astigmatism can be corrected by contact lenses, glasses or laser eye surgery.

What is myopia?

Commonly referred to as short sightedness, myopia is when the eye can’t see things clearly in the distance but close up objects remain clear. This condition is often due to the eyeball elongating longer than normal. Also, the higher the amount of myopia, the higher the risks of eye diseases such as glaucoma and retinal detachment.

What is hyperopia?

Commonly referred to as long sightedness, hyperopia is when close up objects appear blurred whilst objects in the distance remain clear. However, higher amounts of hyperopia may result in all distances being blurred. This condition can be due to the eyeball length being shorter than normal or the cornea (the clear front window of the eye) being too flat. Some children are born with small amounts of hyperopia that they grow out of, whilst others are born with greater amounts that may stay with them throughout life.


Can I order my glasses over the phone?

You can order glasses with single vision lenses over the phone providing:

  • You know the brand and model number of the frames you’d like to buy
  • You’ve tried on the frames previously to make sure they’re a comfortable fit
  • We have a current prescription
  • We have all of your correct measurements on file to accurately fit your lenses

For Adelaide metro deliveries, a small postage fee of $11 will be charged. Regional orders are posted free of charge (postcodes of 5200 and higher). We do require either a deposit of $100 or full payment at time of order.

Can I order my contact lenses over the phone?

Yes, providing your last eye test and contact lens examination was within the last 12 months. If it’s been more than 12 months you’ll need to have you eyes re-tested as you may need your prescription updated.

Can contact lenses go behind my eyes?

No, it’s impossible as there’s a continual membrane that links the inside of your eyelids and eyeball together. However, it is possible that your contact lens may dislocate from its central position. This is an easy fix and our optometrists will teach you how to centralise your lens.

Is it bad for my eyes to wear contact lenses?

Providing you use and care for your contact lenses as instructed by your optometrist they won’t cause any damage to your eyes. It’s also important to have your eyes checked yearly when you wear contacts to ensure there are no subtle biological changes happening on the surface of your eye.

How long will it take for my glasses to be ready?

It depends on the type of lenses and frames you’ve chosen and we’ll let you know the timeframe when you make your purchase. Generally, if you require stock lenses your glasses should be ready within 5 working days whereas multifocal may take up to 8 – 10 working days.

If I want new prescription glasses do I have to get my eyes tested again?

If you’ve had an eye test within two years there’s no need — unless you’re experiencing some problems or changes with your eyes. If you’ve visited one of our optometrists before, we’ll have your prescription on file, so just come in and choose your new glasses. If you’ve previously been elsewhere, simply bring in your prescription and we’ll look after you.

Can I claim my prescription sunglasses from my health fund benefits?

Yes! The moment you use a sunglasses frame for prescription sunglasses, you can receive a benefit of up to 100% off the frame and lens, depending on your level of Health Partners cover. And all our members enjoy an ongoing 40% off prescription glasses even after you’ve reached your limit.

Are all sunglasses frames suitable for prescription lenses?

You’d be surprised at how many frames are suitable. Sports sunglasses such as Oakley and Bolle are specifically designed for prescription lenses. Many plastic and metal frames can have prescription lenses fitted to them. Plus, we have a range of sunglasses for children.

What’s the difference in lens colours for sunglasses?

Grey or green coloured tints are most common for lenses as they don’t distort colour, giving you a crisper contrast. Orange tints are great for sports such as golf, which requires a white ball to be tracked against a blue sky. Brown tinted lenses are considered to be the best tint for fishing Chat to us for the best option tailored to your they provide a better depth perception, excellent contrast and true colour perception.

I like to read outdoors a lot, would I benefit from having multifocal lenses in my sunglasses?

Absolutely. Prescription sunnies can have single vision, bi-focal or multifocal lenses – it all depends on what you need. You can choose from a polarised lens for extra protection against glare, a tinted lens or a graduated tint, depending on the look or performance you’re after.

What brands do you stock?

Health Partners Optical has one of the largest ranges of brands in South Australia. We’ve got something to suit every taste and budget, from designer brands to gap-free. Check out just a few of our featured brands here.

What happens if my glasses break?

We carefully select all our frames to ensure quality workmanship. Each frames comes with a minimum manufacturer’s warranty of 12 months. Our dispensers will examine your frames to determine if the problem is a manufacturing fault and if it is, we’ll return them to the manufacturer to be fixed or to send a replacement pair.

What should I do if I have a problem with my glasses?

If there’s a problem with your glasses (for example, they’re too tight or you feel the prescription isn’t correct) you can drop in to any of our centres. They might just need a simple fitting adjustment. You can also call up to talk to one of our experienced dispensers who may be able to help you over the phone.


What benefits do I get at Health Partners Optical?

Depending on your level of Extras cover, members can get benefits of up to 100% for prescription frames and lenses. Our members also enjoy and ongoing 40% benefit even after they’ve reached their limits. Plus they save 30% on sunglasses and accessories all year round! For more member benefits click here.

My optometrist has recommended two pairs of glasses – one for reading and one for working at the computer. Am I covered for both?

Yes. At Health Partners, we offer substantial optical benefits. These vary depending on your level of cover but you could get benefits of up to 100%. And, once you’ve used your benefits, you’ll still save an ongoing 40% on all prescription glasses and contact lenses. So there’s no reason at all to stop at one pair! For more member benefits click here.

*Independently conducted research by New Focus Research, November 2016.