Update Your Membership

  • Happy members that stay
  • Big Benefits
  • Not for Profit
  • Covered Australia-wide

Change of cover

To change your level of cover just fill in the change of cover form and return to us via:

Email:
ask@healthpartners.com.au
or
Post:
Reply Paid 1493
Adelaide SA 5001

Payment options

There are a number of ways you can pay your premiums. When joining, you can select from the following payment options:

Direct Debit

This option entitles you to a 3% discount on your premiums. Your premiums may be deducted from a nominated bank account or credit card.

Account Notice

Account notices will be posted to you and you can pay using any of these methods:

  • BPAY, Australia Post Billpay, Visa, Mastercard, American Express and EFTPOS.
  • 24 hour Australia Post Bill Pay phone service 131 816 (Visa and Mastercard only).

Payments via the above methods may take up to 48 business hours to be loaded on to your membership.

  • Calling Member Services on 1300 113 113.
  • Online via Members Online.
  • In person at Health Partners Member Services or any Health Partners Optical or Dental centre.

Payroll

This option is only available for payroll groups registered with Health Partners. Please enquire with your employer or call us for details.

Payment frequency
The following options are available:

  • Fortnightly*
  • Monthly#
  • Quarterly
  • Half-yearly
  • Yearly.

*Fortnightly payments are only available for payroll or direct debit deductions from a bank account on Fridays.
#Monthly payments can only be paid via direct debit deductions (from a bank account or credit card). You can choose from the 1st, 8th, 15th or 22nd of the month.

Changing Payment Details

Change your bank account/credit card details, billing frequency or date of payments.

Changes can only be made by the Policyholder or by those with authority on the membership (e.g. Delegation of Authority, Power of Attorney).

Please return all completed forms via:

Email* ask@healthpartners.com.au

OR

Fax (08) 8113 2259

OR

Post
Health Partners
Reply Paid 1493
Adelaide SA 5001
(no stamp required)

You will need Adobe Acrobat Reader to view the following forms. Click here to download for free.

*Health Partners puts the security of your information at a high priority, however email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses, despite our best efforts to protect your data. Emails you send us could be intercepted before they reach us, leaving sensitive information at risk of being disclosed to unwanted entities. Therefore, you should always check your computer for threats with appropriate anti-virus/malware software to minimise your risk. Health Partners will take receiving an email from you as authorisation to allow us to reply to you in the same format. Health Partners accepts no liability for any damage caused by a transmitted email sent by us, whether due to virus or other issue.

Changing your payment details

You may cancel or change your direct debit deductions at any time.
Such requests must be received by us at least fourteen (14) days prior to the nominated debit date. If you request more than three (3) changes in a twelve (12) month period, we reserve the right to amend your payment method. This may include removing the direct debit option which revokes the 3% discount provided specifically for direct debit payments, therefore affecting your premiums.

Change Premium Payment Method to Direct Debit

Change from Account Notice or Payroll deductions to Direct Debit premium payments by downloading and filling out the form below and returning it to us.

Click here to download the Direct Debit Request form (165Kb PDF). Please ensure you read and understand the service agreement.

This can also be done over the phone by calling us on 1300 113 113.

Change your Bank Details for Premium Payments

Change your bank account/credit card details, billing frequency or date of premium payment by downloading and filling out the form below and returning it to us.

Click here to download the Direct Debit Request form (165Kb PDF). Please ensure you read and understand the service agreement.

This can also be done over the phone by calling us on 1300 113 113.

Please note:
Changes to your Direct Debit must be received in writing by us at least 14 days before your nominated date.

Cancel Direct Debit Premium Payments

Easily cancel your Direct Debit premium payments by downloading and filling out the form below.

Click here to download Cancellation of Direct Credit or Direct Debit form (60kb)

Once cancelled your membership payment will default to the Account Notice method. Please ensure your details are up-to-date by updating your profile at Members Online, in person at any Health Partners Optical, Dental or Member Services centres , or by calling us on 1300 113 113.

Remember: Paying by Direct Debit gives you a 3% discount on your premiums.

Change how your direct credit benefit claims are paid to you

Easily adjust how your benefits are paid back to you using the form below.

Click here to download the Benefit payments form  (60Kb PDF).

Suspend your Membership

Overseas travel

Health Partners offers suspension of membership for overseas travel. You are able to apply for a minimum of 21 days to a maximum of 2 years’ suspension. Suspension applies for the period you are outside of Australia (or Australian waters for cruising purposes). During the time that a membership is suspended, health fund benefits and other membership entitlements are not available.

Criteria apply and you can find out all the terms and conditions on the Application to Suspend Membership form. If you are travelling for more than 2 years or have any questions, please contact us on 1300 113 113.

Membership must be financial, and the suspension form must be submitted prior to leaving for overseas. Travel proof will be required for all travellers to reactivate membership. The Medicare Levy Surcharge (refer to Health Insurance Initiatives) may apply for the period that your Hospital cover is suspended.

Financial hardship

We understand that life circumstances change and these changes can impact on your financial situation. If you are experiencing financial difficulty we encourage you to call us to discuss your options, including suspending your membership in full for up to 12 months while you are experiencing hardship (conditions apply).

Add a child

Got a new addition to the family?

Ensure the whole family is covered from day dot.

Adding a newborn

You have enough on your plate with a newborn at home, so we make organising their health insurance as simple as possible.

You can add a newborn to your membership for immediate cover and no waiting periods when added within 60 days of birth. If you’re on a Family cover, you can do this via Members Online, or a partner/spouse with Delegation of Authority on the membership can call us on 1300 113 113 to request a hard copy form.

If you have a Single or Couple membership and wish to add a child dependant, you will first need to transfer to a Family or Sole Parent Family membership, with the adjusted premiums paid from the date of birth.

Benefits are payable on a Family membership for registered dependants up to the age of 21 years and full-time students from their 21st to their 25th birthday.

If a child ceases to be a student dependant, he/she can join their own Health Partners membership, or be covered on a Family Focus membership up to their 25th birthday, provided they are without a partner.

Adding an adopted or fostered child

You can add an adopted or fostered child to your membership with immediate cover and no waiting periods when added within 60 days of obtaining legal guardianship. Waiting periods may apply for pre-existing conditions.

If you have a Single or Couple membership and wish to add a child dependant, you will need to transfer to a Family or Sole Parent Family membership, with premiums paid from the date of obtaining legal guardianship.

Benefits are payable on a Family membership for registered dependants up to the age of 21 years and full-time students from their 21st to their 25th birthday.

If a child ceases to be a student dependant, he/she can join their own Health Partners membership, or be covered on a Family Focus membership up to their 25th birthday, provided they are without a partner.

Waiting periods for newborns and adopted or fostered children

Waiting periods do not apply for newborns provided you add them to your membership within 60 days from their date of birth and premiums are also paid from their date of birth. Adopted or fostered children can also receive immediate cover (except for pre-existing conditions) provided you add them to your membership within 60 days of obtaining legal guardianship.

Please note: Appropriate documentation must be provided to Health Partners to verify that the policyholder has full legal and financial responsibility for the child/children being added to a membership. Children adopted from overseas must be eligible for full Medicare benefits before health insurance benefits can be paid for hospital treatment.

Register a Student Dependant

Supporting our next generation of thought leaders?

Students aged 21 to 25 can remain covered under an existing family membership while undertaking a full-time study workload through a school, college, TAFE or university.

You must register student dependants as soon as they turn 21 and again in the new student year (starting 1 March annually) to ensure continuity of cover.

The registration form is to be completed by the policyholder for each student year commencing 1 March for all student dependants included under the family membership.

Registration is to be renewed annually before 1 March.
Please inform Health Partners immediately of any changes in the student dependant’s circumstances.

Delegation of Authority

Grant another person permission to manage aspects of your membership

Delegation of Authority (DoA) can be granted by the policyholder and authorises another adult to discuss and manage aspects of the membership on their behalf, including matters relating to Health Partners Dental and Optical.

Delegation of Authority is provided to the partner/spouse of the policyholder automatically on joining (this can be revoked by the policyholder at any time), however, they are free to elect anyone over the age of 18 for DoA, even if they are not listed on the membership.

What authorisation allows:

A Delegation of Authority allows the nominated person to make changes to, or enquiries about, the membership, including:

  • Personal details (e.g. address, phone number)
  • Level of cover
  • Payment method
  • Adding or removing a dependant
  • Submitting claims on behalf of any person on the membership (excludes claims submitted via the MyHealth phone app, unless otherwise advised)
  • Accessing claims histories – which could include personal health information such as medical details (unless otherwise advised, excludes claims histories available via the MyHealth phone app).
  • General information regarding the membership, including items relating to Health Partners Dental or Optical.

This authorisation does not allow the nominated person to:

  • Cancel the membership
  • Change the status of the policyholder
  • Nominate further delegated authorities
  • Access or change passwords for the policyholder’s Members Online account.

You can change, update or remove Delegation of Authority anytime by contacting us on 1300 113 113 or by filling out and returning the Delegation of Authority form.

Power of Attorney

An Enduring Power of Attorney is a legal document where you appoint a person of your choice to manage your assets and financial affairs if you are unable to do so due to illness, an accident or your absence.

A medical Power of Attorney allows you to appoint someone to make decisions about your medical treatment if you become mentally or physically incapable of deciding for yourself. [Source: www.australia.gov.au]

In terms of Private Health Insurance memberships, the difference between someone with Delegation of Authority and someone with Power of Attorney is that the latter can also:

  • Cancel the membership
  • Change the status of the policyholder
  • Operate the policyholder’s Members Online account.

A policyholder can advise us of their appointed Power of Attorney – or that person can contact Health Partners directly – by providing the appropriate documentation confirming their status.